Frequently Asked Questions Policies

At Damascus Edges, we pride ourselves on having the sharpest customer service in the knife game. Check out our FAQ below for answers to some of our most frequent inquiries. Don’t see the answer you’re looking for? Ask us by using live chat service. You can also get in touch via our contact form.

Shipping

How long will it take my product to arrive?

When you place an order with Damascus Edges, you’ll receive an estimated delivery date during the checkout process. Your actual date of delivery will depend on the shipping option you choose. Keep in mind that on occasion bad weather and shipping company delays can slow down orders.

How much will shipping cost?

We provide you with shipping costs while you are shopping and during checkout. Our shipping prices are based on the exact quote of major shipping companies to ship from the warehouse to your address. We do not make a profit on shipping.

Do you ship internationally?

Yes, we do ship worldwide. Please allow additional time to process international orders. During checkout, you will be provided with a shipping price for your order. If we are unable to determine a shipping price for your address during checkout, we will email a shipping price to you for approval before finalizing your order.

Keep in mind we are unaware of your local laws and you, the customer, assumes all shipping risks. Once the package leaves our hands there is nothing we can do from that point. All international mail is shipped via DHL or USPS. We will not stretch the truth or under declare values on any packages. Note: Customers are responsible for all customs and duty fees when importing products into their country.

Do you ship to military bases?

Absolutely. We are proud to service our men and women in uniform by shipping to APO and FPO addresses.

Can I track my order?

Yes. Each order comes with a customized tracking code, which will be emailed to you once your order ships and will allow you to track your order progress.

Is there a way to check my order status on your site?

Yes. Please visit our Track Your Order page to view the current status of your order. You will need your order number and billing address zip code. You can also email us with your order number and let us know that you are checking on the status of your order.

I hear you offer free shipping on orders inside US. Is that true?

Yes, this is true. This promotion only applies to the continental United States.

Orders 

Do I need to sign up for an account to place an order?

No. Our system provides the convenience of ordering without an account.

What payment methods do you accept?

We accept all major forms of payment, including Visa, MasterCard via Paypal. 

Do you offer any coupons or promotions?

Yes, we offer coupons and promotions on all national and international events, we do offer coupons and promotional codes to customers on our email list. Typically, these coupons are only good for a specified time. Coupons found on our website and received via email are our only authorized coupons.

I ordered a product that is backordered? What happens now?

Sometimes due to the popularity of an item, it will have to be placed on backorder until a new shipment is received. In this situation, you will be promptly notified by a customer service specialist, who will provide you with options to fulfill your current order.

How do I know if a knife is legal in my city or state?

Some of the products we sell are restricted by particular countries, states, or cities. By purchasing an item from our website, you acknowledge that you have the legal capacity and are of legal age to do so. Unfortunately, due to the complicated and constantly changing nature of state knife laws, we are not able to provide up-to-date information on knife legality.

If I live in a country that doesn’t use American dollars as currency, in what currency will I be charged?

If you live outside the U.S., the charge will be in USD, your local currency converted into USD.

When will my credit card be charged?

Your card will charged only when you place the order.

Privacy and Security

I’m worried about entering my personal, financial information. Is your website secure?

Absolutely. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Do you guys sell or trade personal information?

Never. Learn more about how Knife Depot protects your privacy by reading our Privacy Policy.

Returns

What sort of return policy do you offer?

At Damascus Edges, you will get money back guaranty on all orders within 15 days, If the delivered product found broken, doesn’t match by your ordered item or doesn’t meet quality measures.

If you are not happy with your order, you must contact us via email with your order number and the reason for the return to receive a Return Authorization (RA) within 15 days of receipt. After receiving a Return Authorization (RA), you will have 15 days to return the item back to us.

Merchandise may be returned for a full refund of your purchase price, minus our cost of shipping to and from the customer. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund. Merchandise must be returned in sellable condition, and you must contact us for a Return Authorization (RA) within 15 days of receipt. After receiving a Return Authorization (RA), you will have 15 days to return the item back to us.

The item must be brand new and unused, including the original manufacturer packaging (unopened) and paperwork. Once we receive the item we will issue a refund minus the cost of the return shipping label and original shipping. Returning an item with damaged or missing packaging will NOT receive a full refund.

Defective returns

If the item is found to be defective, return shipping costs will be waived and you will be refunded the full amount of your purchase. If the manufacturer cannot verify the defect, you will receive a refund minus a 25% restocking fee from the manufacturer. 

Your refund will be issued in the same form of payment we received. 

What about shipping costs related to returns?

We do not reimburse cost of shipping for the initial order, and we also deduct the cost of the prepaid return label from your refund amount. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund.

I’m an international customer and my item didn’t make it through customs. Can I get a refund?

Unfortunately, in the above situation, we are only able to issue a refund if the item is returned to us. If so, we will issue a full refund minus shipping fees and costs.

How long will it take me to get my refund?

You should receive your refund within 4 weeks of giving your package to the return shipper. However, most refunds will be applied faster.

This time period consists of the transit time of the item being returned to us (5 to 10 days), the time it takes to process the return (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days.)

We will notify you via email of your refund once we’ve received and processed the return.

I have additional questions. Where can I ask them?

You can ask them using live chat feature or send us an e-mail and we will get back to you fast. You can get our full contact info here.

Thanks again for shopping Damascus Edges, where we do our best to ensure that you NEVER LOSE YOUR EDGE!