What sort of return policy do you offer?
At Damascus Edges, you will get money back guaranty on all orders within 15 days, If the delivered product found broken, doesn’t match by your ordered item or doesn’t meet quality measures.
If you are not happy with your order, you must contact us via email with your order number and the reason for the return to receive a Return Authorization (RA) within 15 days of receipt. After receiving a Return Authorization (RA), you will have 15 days to return the item back to us.
Merchandise may be returned for a full refund of your purchase price, minus our cost of shipping to and from the customer. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund. Merchandise must be returned in sellable condition, and you must contact us for a Return Authorization (RA) within 15 days of receipt. After receiving a Return Authorization (RA), you will have 15 days to return the item back to us.
The item must be brand new and unused, including the original manufacturer packaging (unopened) and paperwork. Once we receive the item we will issue a refund minus the cost of the return shipping label and original shipping. Returning an item with damaged or missing packaging will NOT receive a full refund.
If the item is found to be defective, return shipping costs will be waived and you will be refunded the full amount of your purchase. If the manufacturer cannot verify the defect, you will receive a refund minus a 25% restocking fee from the manufacturer.
Your refund will be issued in the same form of payment we received.
What about shipping costs related to returns?
We do not reimburse cost of shipping for the initial order, and we also deduct the cost of the prepaid return label from your refund amount. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund.
I’m an international customer and my item didn’t make it through customs. Can I get a refund?
Unfortunately, in the above situation, we are only able to issue a refund if the item is returned to us. If so, we will issue a full refund minus shipping fees and costs.
How long will it take me to get my refund?
You should receive your refund within 4 weeks of giving your package to the return shipper. However, most refunds will be applied faster.
This time period consists of the transit time of the item being returned to us (5 to 10 days), the time it takes to process the return (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days.)
We will notify you via email of your refund once we’ve received and processed the return.
I ordered a product that is backordered? What happens now?
Sometimes due to the popularity of an item, it will have to be placed on backorder until a new shipment is received. In this situation, you will be promptly notified by a customer service specialist, who will provide you with options to fulfill your current order.
I have additional questions. Where can I ask them?
Thanks again for shopping Damascus Edges, where we do our best to ensure that you NEVER LOSE YOUR EDGE!